TERMS AND CONDITIONS
Rental terms and conditions
1 – To whom do the terms and conditions of hire apply?
The Terms and Conditions apply to the person signing the Rental Agreement and hereinafter referred to as “Driver / Driver”), to any other “payer” subject (indicated in the rental letter in the field “From Invoicing to / To invoice to “), As well as to any (other) Driver who is expressly indicated in the Rental Agreement, and therefore is authorized to drive the Vehicle, which (drivers and payer) jointly and severally liable with the Driver / Driver all the economic responsibilities deriving from the rental.
In the event that you were to allow an unauthorized person to drive the Vehicle, this is considered to be a violation of these Terms and Conditions and you will be held responsible for all the consequences that may arise therefrom, including responding to MS RENT CAR for damages caused by you or unauthorized third person. In these circumstances you and the unauthorized Driver may not be covered by the insurance and in any case the limitations / exclusions of liability provided for by the Options and by the insurance packages (Base and Super Cover) eventually subscribed (only compulsory insurance for civil liability RCA will remain effective).
2 – Rental requirements – Who can rent and who can drive?
The minimum requirements for renting a vehicle are: be 19 years of age and have a category B driving license valid for the country of hire and issued for at least 1 year. Driving licenses in unreadable characters in the rental country must be accompanied by an International Driving License. In the event that the driver is in possession of a driving license issued by the People’s Republic of China, it will be necessary to present a certified translation rather than an International Driving License. All drivers must be in possession of a European driving license. Customers must send by email to msrentautonoleggio@gmail.com the details of any penalty points applied on the driving license, as it could be refused by the charterer.
It can hire any juridically qualified natural person to sign a contract and accepting these Terms and Conditions assumes responsibility for the entire Rental Period; and that it has a valid means of payment accepted by MS RENT CAR, for the payment of the rental rate of the vehicle and all that derives from it.
It can drive an authorized driver of a Vehicle that can be any natural person who meets the following requirements:
1. is provided with a valid driving license and identity document and therefore indicated and identified in the Rental Letter (it may also be the person paying for the rental);
2. It has a valid driving license and a certain period of time, which varies according to the vehicle category and the legislation in force in the country of hire, and / or the age of the Driver, in particular, in Italy minimum age requirements range from 19 (city car / economy) to 25 (Van / luxury)
3.The rental and driving license of vehicles, by persons aged between 19 and 25, may be limited to some types of vehicles and / or subject to an additional fee calculated in relation to the age of the Customer (“Young driver” supplement)
Young drivers can drive only this kinds of vehicles (power up to 55Kw/t)
3 – Where can I drive the vehicle?
You can drive a vehicle rented by MS RENT CAR in the countries expressly indicated in the green card circulation. Please remember to inform the MS RENT CAR of your destination at the time of booking.
4 – What kind of vehicle can be rented?
MS RENT reserves the vehicle category selected but if you want a specific car, this can not be requested (with some exceptions).
If the make or vehicle model booked is not available, an equivalent alternative to the selected vehicle class will be provided. If no vehicle from the booked group is available, a higher class vehicle will be provided.
5 – What is the rental letter and what information does it contain?
The Rental Letter is the contract document that summarizes the rental conditions: the data of the charterer, the renter and drivers, the characteristics of the rented vehicle, the state of use at the time of rental (showing any damage on the car), the times and places of the beginning and end agreed for the rental, the services, the accessories included and the economic and insurance conditions applicable.
The rental letter must be signed and with its signature, we expressly accept the application of the terms and conditions of rental
6 – What are my obligations to the vehicle?
a) to drive the vehicle and to keep it, together with the accessories supplied, with the utmost diligence and in compliance with all the laws; b) to ensure that, throughout the rental period, the vehicle is always in the optimal conditions to ensure the correct operation and safety of the same and of the persons transported, putting in place all activities necessary for this purpose according to a maximum criterion diligence and it being understood that any intervention on the vehicle must be previously approved in writing by the Lessor and will be reimbursed upon presentation of the original invoice; c) to directly pay the payment of any high fine against the rented vehicle during the rental period and to reimburse the Lessor for any expenses incurred, including any payment by the Lessor, as well as administrative costs (see “Highway tolls / fines”); d) to relieve the Lessor from any claims made by third parties for damages suffered by the same to the goods carried on the rented vehicle; e) payment of the amount of the rental and accessory services in application of the agreed rates at the signing of the rental contract, as well as redetermined at the time of delivery of the vehicle, in consideration of any subsequent changes in the effective duration of the rental and / or actual place of redelivery of the vehicle, by applying the best rate for the basic rental, available at the MS RENT CAR headquarters; f) to check and sign, at the time of return of the vehicle, the check-in box indicating the status of the vehicle at the time of return, expressly accepting that failure to sign in this box will result in the renunciation of the right to move subsequent disputes with respect to the charges for any damage incurred by the Lessor;
UNAUTHORIZED USE
The Customer undertakes not to drive or use the vehicle, and not to allow the vehicle to be driven or used: a) to traffic in the following states: Albania, Algeria, Bulgaria, Community Independent States (former USSR), Czech Republic, Poland, Romania, Slovak Republic, Hungary, Former Yugoslavia, Tunisia, Morocco, Syria, Eastern Countries, Turkey, Malta, Cyprus. b) for the transport of persons or goods towards compensation; c) for sublease; d) to push or tow objects; e) under the influence of drugs, narcotics, alcohol or intoxicants, or other substances that are in any case capable of impairing the ability to understand and react; f) in races, competitions or speed or dexterity tests; g) for an purpose contrary to the law; h) for circulation in prohibited areas and in areas of access or service to port traffic areas and airports with limited traffic, unless otherwise specified in writing with the Lessor; i) by a person not indicated at the time of rental as a driver on the basis of what is stated on the rental contract and / or on the Lessor’s archive. j) by a person who has provided false information about his age, name or address.
9 – Am i provided with winter equipment?
Snow chains: on request of the customer and upon payment of an additional fee compared to the cost of the rental, the cars can be equipped with snow chains.
Winter tires: MS RENT CAR equips, in the period 15 November-15 April, with winter tires some vehicles of its fleet.
10 – Rental period
Rental rates are normally calculated on a daily basis, intended as a duration of twenty-four hours from the time of collection of the vehicle. If booked, the vehicle must be picked up within 60 minutes from the agreed time of booking, after which time the Lessor does not guarantee the availability of the same at the rental location. If the withdrawal occurs after the scheduled time, the Lessor reserves the right to request an additional fee for the service made overtime (see “Delivery / collection out of place / time”). In case of non-collection, if the reservation is not canceled at least 24 hours in advance, the landlord will apply a penalty of € 100 including VAT for the cars of the group A-B-C-. The Customer undertakes to return the vehicle to the place and within the date and time indicated on the rental contract or, in any case, as soon as the Lessor requests it, with the same accessories or in the same state in which it was received , save normal wear and tear. If the vehicle is not returned to the Lessor by that date, the Lessor may reacquire the physical possession of the vehicle in any way, even against the will of the customer, and the latter will be required to reimburse the costs incurred (see “Delivery / collection out place / time “). The rental fee will also be payable for the days when the vehicle has been retained beyond the agreed terms, with the application of the fare relating to the Lessor’s rental contract. For an extended rental period, customers must go to the MS RENT office to sign an extension document. The agreements can not be extended by telephone or by any other means of electronic communication unless otherwise provided by the Lessor. The pledged deposit can not be used to extend the rental period under any circumstances. Therefore, if the contract is extended the customer will have to make an additional payment for this extension, in the event that the agreement can not be extended because no vehicle is available or for any other reason, customers must return the vehicle on the date and l time agreed at the agreed MS RENT office.
11 – What are the additional costs / charges that I could be called to pay?
An addition of the security deposit in case of extension of the rental if the deposit itself is no longer appropriate to the new expiry date of the rental; the Criminal Court for the violation of the rules regulating the circulation of vehicles;
the fee for the extraordinary cleaning service of the vehicle that is returned in conditions of cleaning incompatible with normal use or in any case requiring an ordinary cleaning operation; the penalty for failure to return the keys, the remote control or other vehicle accessories; the charges relating to the fees for the administrative management of damage, theft, even partial and fire, and the amount of the related prejudices suffered by MS RENT CAR for which the Customer is legally responsible; the fuel used in the Rental Period; the additional mileage and higher than what is included in your rental rate (if any); costs deriving from the return of the vehicle at a fixed time / place
Upon collection of the Vehicle, the Customer will be required to sign, among others, the “Exit – Check out” section of the Rental Letter which describes the conditions of the Vehicle at that time.
If the Customer detects a defect or visible damage that is not already described on the Rental Letter, it must be reported to the charterer who will report it on the rental letter. If this does not happen, it will be understood that the Vehicle was in the conditions indicated in the Charter of Rental and, therefore, MS RENT CAR will be able to charge you, as provided by the art. 1588 of the Civil Code, any new damage detected upon return of the Vehicle for which you are legally responsible.
In the event of early repayment of the vehicle with respect to that indicated in the Rental Letter, no reimbursement is envisaged.
When the Customer returns the Vehicle, he must inspect the same together with the MS RENT CAR agent and countersign the report on any damage found at the end of the rental.
MS RENT CAR will provide a written declaration that the vehicle has been duly returned (by filling in and signing the “Return – check in” section of the Rental Letter “).
The Customer will be held responsible for the damage detected at the time of the return of the Vehicle and not reported as pre-existing on the Rental Letter pursuant to art. 1588 of the civil code, remaining bound to show that the damaging event is not a consequence of its conduct, which is also omissive, and that it has kept the vehicle with the utmost diligence, taking into account the circumstances.
In this sense it is understood that any signing of any limitation / exclusion of liability can not give rise to any reversal of the burden of proof.
For the procedure for determining the damages, click here.
The Customer must pay attention to each Vehicle warning light and take the necessary protective actions. Any modification or mechanical intervention to the Vehicle is prohibited must be previously authorized by MS RENT CAR. Otherwise, any expenses incurred will be borne by the Customer and, in addition, all charges necessary to bring the Vehicle back to its original condition will be charged.
The Customer will be liable to MS RENT CAR for any prejudicial consequences resulting from the violation of the above-mentioned maintenance obligations.
In any case, the liability of MS RENT CAR towards the Customer, the driver and the members of the respective families is excluded, for damages of any kind, including the economic prejudice suffered by them in the persons and / or in the goods deriving ( directly or indirectly) from a defect in the operation of the vehicle if caused by manufacturing faults, even if it causes traffic accidents.
the event of a mechanical problem, the customer must immediately call the Lessee who must give the authority to repair or replace the car. If an accident occurs, including the theft of parts of the vehicle, the Customer undertakes to: a) immediately inform the Lessor by telephone, transmitting in the next 24 hours a complete detailed report, duly signed, on the CID form enclosed with the vehicle documents ; b) inform the nearest Public Safety Authority, making a complaint in case of theft of parts of the vehicle; c) not to issue declarations of responsibility in the event of uncertainty regarding the dynamics of the claim; d) take note of the names and addresses of the parties and witnesses; e) to provide the Lessor with any other useful information; f) follow the instructions that the Lessor will provide regarding the custody or repair of the vehicle. The customer will always be required to refund the administrative costs of the accident amounting to € 75. If the Customer does not use in case of breakdown and / or accident related to the vehicle of the dedicated service network of the Lessor, every expense made, including any accommodation and transfer of the vehicle, will remain the sole responsibility of the Customer.
e-mail: msrentautonoleggio@gmail.com – cell. + 39 347 6614354
movements of the car outside the area permitted by the contract.
23 –How are my personal data processed? (Information pursuant to Article 13 of EU Regulation 679/2016)
Personal data are processed both in paper and electronic form and entered into the company information system in full compliance with EU Reg. 2016/679, including security and confidentiality profiles and based on principles of correctness and lawfulness of processing. In compliance with EU Reg. 2016/679, the data are kept and stored for a variable time depending on the purpose:
letter a): period necessary for the execution of services and functionality of the site with possible minimum storage times if required by law.
letter b): 24 months.
letter c): until the user’s consent is revoked.
letter d): until the user’s consent is revoked.
letter e): until the user’s consent is revoked.
For more details click here
Attacched 1 -Terms and conditions – road assistance
Attacched – Insurance and options – Insurance cover
Policy extract RC
Road assistance service
ROAD ASSISTANCE
EN
TOWING OR DEPANNAGE up to 50 km of distance of the rescue vehicle free number from Italy
800 367 985 – from abroad +39 02 66165470
Full conditions available here.
SERVIZIO ASSISTENZA STRADALE
(Road assistance)
IT
TRAINO O DEPANNAGE fino a 50 km di percorrenza del mezzo di soccorso Numero Verde dall’Italia
800 367 985 – dall’estero +39 02 66 165 470
Clicca qui per vedere le Condizioni generali complete.
Nel seguente link, troverete le norme che regolano il servizio di assistenza stradale relative alla Vostra auto a noleggio. Clicca qui.
Form accident declaration (CID)