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TERMS AND CONDITIONS

Rental terms and conditions

1 – To whom do the terms and conditions of hire apply?

The Terms and Conditions apply to the person signing the Rental Agreement and hereinafter referred to as “Driver / Driver”), to any other “payer” subject (indicated in the rental letter in the field “From Invoicing to / To invoice to “), As well as to any (other) Driver who is expressly indicated in the Rental Agreement, and therefore is authorized to drive the Vehicle, which (drivers and payer) jointly and severally liable with the Driver / Driver all the economic responsibilities deriving from the rental.

In the event that you were to allow an unauthorized person to drive the Vehicle, this is considered to be a violation of these Terms and Conditions and you will be held responsible for all the consequences that may arise therefrom, including responding to MS RENT CAR for damages caused by you or unauthorized third person. In these circumstances you and the unauthorized Driver may not be covered by the insurance and in any case the limitations / exclusions of liability provided for by the Options and by the insurance packages (Base and Super Cover) eventually subscribed (only compulsory insurance for civil liability RCA will remain effective).

2 – Rental requirements – Who can rent and who can drive?

The minimum requirements for renting a vehicle are: be 19 years of age and have a category B driving license valid for the country of hire and issued for at least 1 year. Driving licenses in unreadable characters in the rental country must be accompanied by an International Driving License. In the event that the driver is in possession of a driving license issued by the People’s Republic of China, it will be necessary to present a certified translation rather than an International Driving License. All drivers must be in possession of a European driving license. Customers must send by email to msrentautonoleggio@gmail.com the details of any penalty points applied on the driving license, as it could be refused by the charterer.

It can hire any juridically qualified natural person to sign a contract and accepting these Terms and Conditions assumes responsibility for the entire Rental Period; and that it has a valid means of payment accepted by MS RENT CAR, for the payment of the rental rate of the vehicle and all that derives from it.

It can drive an authorized driver of a Vehicle that can be any natural person who meets the following requirements:
1. is provided with a valid driving license and identity document and therefore indicated and identified in the Rental Letter (it may also be the person paying for the rental);
2. It has a valid driving license and a certain period of time, which varies according to the vehicle category and the legislation in force in the country of hire, and / or the age of the Driver, in particular, in Italy minimum age requirements range from 19 (city car / economy) to 25 (Van / luxury)
3.The rental and driving license of vehicles, by persons aged between 19 and 25, may be limited to some types of vehicles and / or subject to an additional fee calculated in relation to the age of the Customer (“Young driver” supplement)

Young drivers can drive only  this kinds of vehicles (power up to 55Kw/t)

3 – Where can I drive the vehicle?

You can drive a vehicle rented by MS RENT CAR in the countries expressly indicated in the green card circulation. Please remember to inform the MS RENT CAR of your destination at the time of booking.

It is the precise responsibility of the client / chartered, in the case of travel abroad, to know and respect the rules on the circulation of vehicles in the country where he drives.

 

4 – What kind of vehicle can be rented?

MS RENT reserves the vehicle category selected but if you want a specific car, this can not be requested (with some exceptions).

If the make or vehicle model booked is not available, an equivalent alternative to the selected vehicle class will be provided. If no vehicle from the booked group is available, a higher class vehicle will be provided.

 

– What is the rental letter and what information does it contain?

The Rental Letter is the contract document that summarizes the rental conditions: the data of the charterer, the renter and drivers, the characteristics of the rented vehicle, the state of use at the time of rental (showing any damage on the car), the times and places of the beginning and end agreed for the rental, the services, the accessories included and the economic and insurance conditions applicable.

The rental letter must be signed and with its signature, we expressly accept the application of the terms and conditions of rental

 

6 – What are my obligations to the vehicle?

a) to drive the vehicle and to keep it, together with the accessories supplied, with the utmost diligence and in compliance with all the laws; b) to ensure that, throughout the rental period, the vehicle is always in the optimal conditions to ensure the correct operation and safety of the same and of the persons transported, putting in place all activities necessary for this purpose according to a maximum criterion diligence and it being understood that any intervention on the vehicle must be previously approved in writing by the Lessor and will be reimbursed upon presentation of the original invoice; c) to directly pay the payment of any high fine against the rented vehicle during the rental period and to reimburse the Lessor for any expenses incurred, including any payment by the Lessor, as well as administrative costs (see “Highway tolls / fines”); d) to relieve the Lessor from any claims made by third parties for damages suffered by the same to the goods carried on the rented vehicle; e) payment of the amount of the rental and accessory services in application of the agreed rates at the signing of the rental contract, as well as redetermined at the time of delivery of the vehicle, in consideration of any subsequent changes in the effective duration of the rental and / or actual place of redelivery of the vehicle, by applying the best rate for the basic rental, available at the MS RENT CAR headquarters; f) to check and sign, at the time of return of the vehicle, the check-in box indicating the status of the vehicle at the time of return, expressly accepting that failure to sign in this box will result in the renunciation of the right to move subsequent disputes with respect to the charges for any damage incurred by the Lessor;

g) to compensate the Lessor for the consequences of any damage caused to the vehicle or parts and accessories thereof, including expressly those resulting from the cost of spare parts, repairs and related labor, any transport of the vehicle and damage from detention, legal fees, up to to the competition of any foreseen deductibles, increased of the administrative expenses of the accident, identified at the headquarters of the MS RENT CAR; h) to compensate the Lessor for the expenses incurred by the same to obtain the fulfillment of the pecuniary obligations deriving directly and indirectly from the rental contract, expressly including the sums due for unpaid highway tolls, in addition to administrative expenses ( see “Highway tolls / fines”); i) the Client agrees to the debit of all the amounts that will be due, directly and indirectly, by virtue of the rental, even after the billing of the consideration of the same, on the credit card used to guarantee the payment of pecuniary obligations deriving from this rental contract;
j) the Customer acknowledges that he / she is not the owner of any real right on the rented vehicle and accessories supplied and, therefore, can not be disposed of in any way, even temporarily. k) the Customer agrees as of now that, in the case of prepaid hire, the fees for the additional services provided, ie those not included in the pre-paid rental amount, can be requested in immediate payment and invoiced directly by MS RENT CAR. l) The Customer undertakes not to provide false information on his / her personal details, age, address and ownership of the legal requirements for driving qualification.

UNAUTHORIZED USE

The Customer undertakes not to drive or use the vehicle, and not to allow the vehicle to be driven or used: a) to traffic in the following states: Albania, Algeria, Bulgaria, Community Independent States (former USSR), Czech Republic, Poland, Romania, Slovak Republic, Hungary, Former Yugoslavia, Tunisia, Morocco, Syria, Eastern Countries, Turkey, Malta, Cyprus. b) for the transport of persons or goods towards compensation; c) for sublease; d) to push or tow objects; e) under the influence of drugs, narcotics, alcohol or intoxicants, or other substances that are in any case capable of impairing the ability to understand and react; f) in races, competitions or speed or dexterity tests; g) for an purpose contrary to the law; h) for circulation in prohibited areas and in areas of access or service to port traffic areas and airports with limited traffic, unless otherwise specified in writing with the Lessor; i) by a person not indicated at the time of rental as a driver on the basis of what is stated on the rental contract and / or on the Lessor’s archive. j) by a person who has provided false information about his age, name or address.

7 – Equipment / Delivery of the rental vehicle
MS RENT CAR (hereinafter referred to as “Lessor”) delivers to the lessee (hereinafter referred to as “Customer”) the vehicle specified on the rental contract in good repair. The vehicle, if not otherwise indicated on the rental contract has the full tank of fuel (if it is returned without the same, the refueling service will be charged in the amount of € 15.00 incl. VAT, in addition to the cost of liters of fuel missing). It is equipped with the triangle for the emergency stop, a reflective jacket, the usual tools, the spare tire or replacement repair kit, the RCA insurance coupon and all the necessary documents for the circulation, are also included in the maintenance fee ordinary, oil and lubricants. Upon request, additional accessories for the vehicle are available to the Customer (see “Special equipment”). As a rule, unless otherwise requested by the client and / or availability of the tariff in force, these include insurance coverage (see “Vehicle insurance”) and government taxes. The customer taking over the vehicle, as well as by signing the rental agreement with specific approval of these general conditions, declares to have verified that the same is in good state of maintenance, as described by the Lessor in the rental contract, suitable for use agreed upon and equipped with all the accessories indicated therein.
In case of return of the vehicle in place and / or time different from that indicated in the rental contract, the Customer undertakes to pay the applicable tariff according to the different terms of the lease, together with the amount related to any other service of which the Customer and / or driver have benefited differently from what was initially indicated on the rental contract. In any case, the delivery of the vehicle in a place / time different from that of the withdrawal, even if originally agreed, involves the application of the additional tariff quantified based on time and place of delivery (see “Delivery / collection out of place / schedule“). If the customer wants to extend the rental beyond the established terms, the same is required to give immediate written notice to MS RENT CAR, to allow the extension of insurance coverage. If the reservation is not canceled at least twenty-four hours in advance, a penalty equal to two days of rental will be applied. Cleaning costs – You will have to pay these costs in the case, at the end of the rental, the vehicle requires a higher cleaning, to restore the pre-rental conditions. The objects from anyone left in the vehicle returned to the Lessor are considered abandoned and the Lessor is not required to keep them and to return them. Any costs of disposal of abandoned items on the vehicle will be charged to the customer.
For the return, in general, there is a tolerance of one hour, after which the cost of an additional day will be charged (see table available at the Lessor); for deliveries / withdrawals in the urban area there is a cost of € 18 (including VAT), for extra-urban areas € 1.40 (VAT included) per km with a minimum of € 15 (including VAT).

9 – Am i provided with winter equipment?

The customer / renter is informed by MS RENT CAR about the risks he / she personally meets, both for his / her safety and for the fine provided in case of violation of the obligation to move with winter equipment on board, scheduled between 15 November and 15 April each year.

Snow chains: on request of the customer and upon payment of an additional fee compared to the cost of the rental, the cars can be equipped with snow chains.

Winter tiresMS RENT CAR equips, in the period 15 November-15 April, with winter tires some vehicles of its fleet.

Failure to comply with the ordinances on the use of winter equipment, involves the inoperativity of the limitations / exclusions of liability for damages in the options of limitation of liability and in the Basic Protection and Super Cover packages subscribed.

 

10 – Rental period

Rental rates are normally calculated on a daily basis, intended as a duration of twenty-four hours from the time of collection of the vehicle. If booked, the vehicle must be picked up within 60 minutes from the agreed time of booking, after which time the Lessor does not guarantee the availability of the same at the rental location. If the withdrawal occurs after the scheduled time, the Lessor reserves the right to request an additional fee for the service made overtime (see “Delivery / collection out of place / time”). In case of non-collection, if the reservation is not canceled at least 24 hours in advance, the landlord will apply a penalty of € 100 including VAT for the cars of the group A-B-C-. The Customer undertakes to return the vehicle to the place and within the date and time indicated on the rental contract or, in any case, as soon as the Lessor requests it, with the same accessories or in the same state in which it was received , save normal wear and tear. If the vehicle is not returned to the Lessor by that date, the Lessor may reacquire the physical possession of the vehicle in any way, even against the will of the customer, and the latter will be required to reimburse the costs incurred (see “Delivery / collection out place / time “). The rental fee will also be payable for the days when the vehicle has been retained beyond the agreed terms, with the application of the fare relating to the Lessor’s rental contract. For an extended rental period, customers must go to the MS RENT office to sign an extension document. The agreements can not be extended by telephone or by any other means of electronic communication unless otherwise provided by the Lessor. The pledged deposit can not be used to extend the rental period under any circumstances. Therefore, if the contract is extended the customer will have to make an additional payment for this extension, in the event that the agreement can not be extended because no vehicle is available or for any other reason, customers must return the vehicle on the date and l time agreed at the agreed MS RENT office.

 

11 – What are the additional costs / charges that I could be called to pay?

An addition of the security deposit in case of extension of the rental if the deposit itself is no longer appropriate to the new expiry date of the rental; the Criminal Court for the violation of the rules regulating the circulation of vehicles;
the fee for the extraordinary cleaning service of the vehicle that is returned in conditions of cleaning incompatible with normal use or in any case requiring an ordinary cleaning operation; the penalty for failure to return the keys, the remote control or other vehicle accessories; the charges relating to the fees for the administrative management of damage, theft, even partial and fire, and the amount of the related prejudices suffered by MS RENT CAR for which the Customer is legally responsible; the fuel used in the Rental Period; the additional mileage and higher than what is included in your rental rate (if any); costs deriving from the return of the vehicle at a fixed time / place

12 – What should I pay attention to when picking up and returning the vehicle?
Upon collection of the Vehicle, the Customer will be required to sign, among others, the “Exit – Check out” section of the Rental Letter which describes the conditions of the Vehicle at that time.
If the Customer detects a defect or visible damage that is not already described on the Rental Letter, it must be reported to the charterer who will report it on the rental letter. If this does not happen, it will be understood that the Vehicle was in the conditions indicated in the Charter of Rental and, therefore, MS RENT CAR will be able to charge you, as provided by the art. 1588 of the Civil Code, any new damage detected upon return of the Vehicle for which you are legally responsible.
In the event of early repayment of the vehicle with respect to that indicated in the Rental Letter, no reimbursement is envisaged.
When the Customer returns the Vehicle, he must inspect the same together with the MS RENT CAR agent and countersign the report on any damage found at the end of the rental.
MS RENT CAR will provide a written declaration that the vehicle has been duly returned (by filling in and signing the “Return – check in” section of the Rental Letter “).

 

13 – Damage to the vehicle
The Customer will be held responsible for the damage detected at the time of the return of the Vehicle and not reported as pre-existing on the Rental Letter pursuant to art. 1588 of the civil code, remaining bound to show that the damaging event is not a consequence of its conduct, which is also omissive, and that it has kept the vehicle with the utmost diligence, taking into account the circumstances.
In this sense it is understood that any signing of any limitation / exclusion of liability can not give rise to any reversal of the burden of proof.
For the procedure for determining the damages,
click here.

 

14 – What is expected from me about vehicle maintenance?
MS RENT CAR undertakes, in terms of art. 1575 of the Civil Code, to regularly maintain the vehicle, to deliver it to the Customer in a good state of maintenance and to guarantee its peaceful enjoyment during the Rental. During the rental the Customer must take any measures aimed at keeping the Vehicle in the same condition as it was at the time of delivery.
The Customer must pay attention to each Vehicle warning light and take the necessary protective actions. Any modification or mechanical intervention to the Vehicle is prohibited must be previously authorized by MS RENT CAR. Otherwise, any expenses incurred will be borne by the Customer and, in addition, all charges necessary to bring the Vehicle back to its original condition will be charged.
The Customer will be liable to MS RENT CAR for any prejudicial consequences resulting from the violation of the above-mentioned maintenance obligations.
In any case, the liability of MS RENT CAR towards the Customer, the driver and the members of the respective families is excluded, for damages of any kind, including the economic prejudice suffered by them in the persons and / or in the goods deriving ( directly or indirectly) from a defect in the operation of the vehicle if caused by manufacturing faults, even if it causes traffic accidents.

 

15 – What should I do in case of accident or mechanical breakdown?

the event of a mechanical problem, the customer must immediately call the Lessee who must give the authority to repair or replace the car. If an accident occurs, including the theft of parts of the vehicle, the Customer undertakes to: a) immediately inform the Lessor by telephone, transmitting in the next 24 hours a complete detailed report, duly signed, on the CID form enclosed with the vehicle documents ; b) inform the nearest Public Safety Authority, making a complaint in case of theft of parts of the vehicle; c) not to issue declarations of responsibility in the event of uncertainty regarding the dynamics of the claim; d) take note of the names and addresses of the parties and witnesses; e) to provide the Lessor with any other useful information; f) follow the instructions that the Lessor will provide regarding the custody or repair of the vehicle. The customer will always be required to refund the administrative costs of the accident amounting to € 75. If the Customer does not use in case of breakdown and / or accident related to the vehicle of the dedicated service network of the Lessor, every expense made, including any accommodation and transfer of the vehicle, will remain the sole responsibility of the Customer.

 

16 – When will I receive the invoice and I will pay the rental?
The invoice / receipt will be issued once all the elements of the rental have been calculated and in any case not later than the following day the return of the Vehicle. Payment will be made in a single solution or in multiple installments if otherwise agreed. In the case of multi-month rentals, the customer will receive a periodic invoice for the amounts established in the reference period and reported in the Rental Letter.

 

17 – What should I do if i want extend the rental?
To extend the rental period, the Customer must go to the MS RENT office (or arrange a place / date / time with them) to sign an extension document. The agreements can not be extended by telephone or by any other means of electronic communication unless otherwise provided by the Lessor. The pledged deposit can not be used to extend the rental period under any circumstances. Therefore, if the contract is extended the customer will have to make an additional payment for this extension, in the event that the agreement can not be extended because no vehicle is available or for any other reason, customers must return the vehicle on the date and l time agreed at the agreed MS RENT office.

e-mail: msrentautonoleggio@gmail.com  – cell. + 39 347 6614354

 

18 – In which cases can MS RENT CAR ask me to return the vehicle during the rental?
MS RENT CAR reserves the right, during the rental, to request the return of the Vehicle to provide for its replacement (eg in case it has to proceed with the ordinary maintenance of the Vehicle, or where the Vehicle has reached a length of service / distance such as do not comply with certain standards).
Furthermore, also in addition to the other early termination assumptions provided for in these Terms and Conditions, MS RENT CAR reserves the right to terminate the rental in advance, and request the return of the vehicle, pursuant to art. 1456 of the Italian Civil Code, subject to simple communication by e-mail, registered letter with return receipt, fax or telegram: in case of non-payment, on the due date, of any amount due by the Customer pursuant to the rental, in case of refusal or failure to reply to the return request of the vehicle for substitution, in case of violation of even one of the obligations referred to in art. 6; to fail, for any reason, of a valid method of payment for hire (eg credit card expiry, insufficient ceiling, etc.).
The fuel policy adopted by MS RENT CAR is full / full (ie vehicle delivered and returned with full tank). In the event of a return with an unladen tank, the refueling service will be charged in the amount of € 15.00 incl. VAT, in addition to the cost of the missing fuel liters.
20 – Do I have to pay a deposit before collecting the vehicle?
When customers sign the contract, they must make a deposit proportional to the rate of the vehicle to ensure compliance with the general and special conditions established in the contract. In the event of an extension of the rental period, the deposit must be increased in proportion to the number of days extended. the deposit is returned at the end of the rental period after the vehicle has been inspected and compliance with the general terms and conditions of the Contract has been verified. For this purpose, the deposit can be withheld up to 15 days after the vehicle has been delivered. Due to the fluctuation of exchange rates and other bank charges, MS RENT CAR is not responsible for any differences between the amount paid and the amount repaid. It is therefore necessary that there is sufficient availability on the credit card to cover all expenses. The Client who has already advanced by means of a financial credit card the payment of the price quoted for the rental, upon signing the rental contract, is obliged to confirm this payment, as well as to guarantee other possible future obligations through the same credit card, authorizing the Lessor to use the same for the subsequent charges related to the rental.

 

21 – Can I pay the rental with a foreign credit card?
We accept payments with VISA, MASTERCARD, AMERICAN EXPRESS credit cards.

 

22 – Are vehicles equipped with satellite devices?
The vehicles can be equipped with satellite or similar alarm systems to remotely monitor the correct use and operation of the rented vehicle, as well as to check for any alarms or alarms.
movements of the car outside the area permitted by the contract.

 

23 –How are my personal data processed? (Information pursuant to Article 13 of EU Regulation 679/2016)

Personal data are processed both in paper and electronic form and entered into the company information system in full compliance with EU Reg. 2016/679, including security and confidentiality profiles and based on principles of correctness and lawfulness of processing. In compliance with EU Reg. 2016/679, the data are kept and stored for a variable time depending on the purpose:

letter a): period necessary for the execution of services and functionality of the site with possible minimum storage times if required by law.

letter b): 24 months.

letter c): until the user’s consent is revoked.

letter d): until the user’s consent is revoked.

letter e): until the user’s consent is revoked.

For more details click here

 

24 – What happens in the event of a dispute concerning my rental?
The agreements contained in the rental agreement are governed by Italian law. For any controversy, however relative or connected to the contract itself, the Court of Pisa is exclusively competent.
In the event of disputes regarding the correctness of the contents of the rental agreement, the registrations contained in the archive of the MS RENT CAR will be authenticated between the parties. Any disputes relating to charges, for any reason made by the Lessor, may be advanced only after payment of the same, and in any case no later than 60 days from receipt of the relevant invoice.

 

25. What is included in the rental price?
The rate includes: a) compulsory insurance for the vehicle and supplemental third-party liability insurance to cover damage to third parties as a result of using the vehicle (“People” are also defined as “third parties”). R.C.A. insurance it does not provide coverage in the event of damage to the vehicle, theft of the customer’s personal belongings. b) 24h roadside assistance (refer to the documents on board the vehicle, the complete general conditions are available at the owner’s premises). The Lessor is not responsible towards the Customer, the driver and the members of the respective families for damages of any kind, including economic prejudice, from the same suffered in persons or property as a result, direct or indirect, of malfunctioning of the vehicle or traffic accidents caused by manufacturing faults. In any case, the Lessor can not be held responsible for any type of damage occurring as a result of thefts, riots, fires, earthquakes, wars, natural events, force majeure and fortuitous events. Insurance coverage is guaranteed and assumed by the insurance company with which MS RENT CAR insures its vehicles and is subject to general and specific clauses of the insurance policy and current legislation. By signing the vehicle rental agreement, customers accept the terms of the insurance policy, which are completely available to customers on request at the MS Rent office. Upon request, the Customer may obtain the following insurance coverage / exclusions / limitations of liability if provided for: insurance cover not included in the RCA for driver accidents, accessory guarantees, socio-political events, damage due to fire and theft, damage to the vehicle hired. The eventual operation of the insurance policies / exclusions of responsibility by the Customer will result on the rental contract.
VAT and any other service requested by the client is included.

 

Attacched 1 -Terms and conditions – road assistance

Attacched  – Insurance and options – Insurance cover

Policy extract RC

The cars and minivans for hire of our fleet can be insured with different companies, click on the following links to access the general insurance conditions of our suppliers.

Italiana assicurazioni

Groupama assicurazioni

Covea Fleet

Road assistance service

ROAD ASSISTANCE

EN

TOWING OR DEPANNAGE up to 50 km of distance of the rescue vehicle free number from Italy

800 367 985 – from abroad +39 02 66165470

Full conditions available here.

 

SERVIZIO ASSISTENZA STRADALE

(Road assistance)

IT

TRAINO O DEPANNAGE fino a 50 km di percorrenza del mezzo di soccorso Numero Verde dall’Italia

800 367 985 – dall’estero +39 02 66 165 470

Clicca qui per vedere le Condizioni generali complete.

Nel seguente link, troverete le norme che regolano il servizio di assistenza stradale relative alla Vostra auto a noleggio. Clicca qui.

Form accident declaration (CID)

If an accident occurs, including the theft of parts of the vehicle, the Customer undertakes to: a) immediately inform the Lessor by telephone, transmitting in the next 24 ours a complete detailed report, duly signed, on the CID form enclosed with the vehicle documents ; b) inform the nearest Public Safety Authority, making a complaint in case of theft of parts of the vehicle; c) not to issue declarations of responsibility in the event of uncertainty regarding the dynamics of the claim; d) take note of the names and addresses of the parties and witnesses; e) to provide the Lessor with any other useful information; f) follow the instructions that the Lessor will provide regarding the custody or repair of the vehicle. The customer will always be required to refund the administrative costs of the accident amounting to € 75. If the Customer does not use in case of breakdown and / or accident related to the vehicle of the dedicated service network of the Lessor, every expense made, including any accommodation and transfer of the vehicle, will remain the sole responsibility of the Customer.

CONTACTS & SOCIAL MEDIA

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